Windscreen2u Privacy Policy — User Personal Data Protection
This policy explains how windscreen2u collects, uses, stores and protects your personal information as a user of our platform in Malaysia. Please read it carefully before using our services.
Information We Collect
Windscreen2u collects several categories of personal information when you register and use our platform. This data is collected to enable us to deliver services that are secure, fully functional and relevant to Malaysian users.
Account Information — At registration, we collect your full name, email address, phone number, date of birth and encrypted password. This information is required to create and manage your account.
Payment Information — To process deposits and withdrawals in Malaysian Ringgit (RM), we record transaction details such as amount, payment method (FPX, DuitNow) and transaction time. Full bank account numbers are not stored directly by windscreen2u — processing is handled through secure third-party payment gateways.
Device & Browser Information — We automatically record your IP address, browser type, operating system, screen resolution, and device details used to access the platform. This data helps us detect suspicious activity and optimise the user experience.
Usage Data — In-platform activity records such as pages visited, session duration, features used and betting history are collected for service improvement and internal compliance purposes.
- Only collect necessary data
- Collection purposes are clearly stated
- Data is not sold to third parties for marketing purposes
- Users may request a review of their data
How We Use Your Information
Processing registrations, logins, RM deposits and withdrawals, and enabling all windscreen2u platform features to function correctly.
Detecting fraud, verifying user identities, monitoring suspicious activity, and keeping the windscreen2u platform safe for all users.
Analysing usage patterns to improve platform design, load speed and the overall navigation experience for Malaysian users.
Sending account-related notifications, transaction confirmations, and policy updates that affect your use of the platform.
To comply with applicable legal and regulatory requirements in Malaysia, including the Personal Data Protection Act (PDPA) 2010.
Processing enquiries and complaints, verifying identity during support sessions, and providing accurate resolutions to technical or account issues.
Cookies & Platform Tracking
Windscreen2u uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit a website.
We use several types of cookies:
- Session Cookies — Used to maintain your logged-in status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies — Saves your preferences such as language and display settings for future sessions.
- Analytics Cookies — Collects anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security Cookies — Helps detect and prevent unauthorised access, fraud attempts and other security threats.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the windscreen2u platform.
Data Storage, Security & Sharing
Windscreen2u stores user data on servers protected with industry-standard SSL encryption. Access to personal data is restricted to staff who need it to carry out their duties, and all staff are bound by strict confidentiality agreements.
Your data is retained for as long as your account is active or as needed to provide our services. After account closure, data will be kept for the period required under Malaysian law before being securely deleted.
Third-Party Sharing
Windscreen2u does not sell or rent your personal data to third parties for marketing purposes. We may share necessary information with:
- Licensed payment processors to facilitate RM transactions
- Technical service providers who support platform operations
- Malaysian authorities where required by law
- Other third parties only with your explicit consent
All third parties with whom we share data are bound by data protection agreements that ensure your information is handled securely and responsibly.
- SSL/TLS encryption on all data communications
- Passwords stored as irreversible hashes
- Continuous monitoring to detect unusual access activity
- Regular data backups and disaster recovery procedures
- Regular internal security audits
Your Rights as a User
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several rights regarding the personal data held by windscreen2u.
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests must be submitted in writing to our support team.
- Right to Rectification
- If any of your personal information is inaccurate or out of date, you may request a correction. Some details can be updated directly through your account profile section.
- Right to Erasure
- You may request deletion of your account and personal data, subject to record-keeping requirements under Malaysian law. Deletion will not cover transaction records that must be retained for compliance purposes.
- Right to Object
- You have the right to object to the processing of your data for specific purposes. Contact the windscreen2u support team to submit such a request.
Policy Changes & How to Contact Us
Windscreen2u reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or applicable legal requirements. Any significant changes will be communicated to registered users via email or in-platform notification.
We encourage you to review this page periodically. The effective date of the current version is stated at the top of this document.
For any privacy-related enquiries, requests or concerns, contact the windscreen2u team via:
We will endeavour to respond to privacy enquiries within 5 business days. For general questions, visit FAQ us first.
Your Data is Safe with windscreen2u
We are committed to protecting the privacy of every Malaysian user. Register an account or log in to enjoy the windscreen2u platform with full confidence that your information is handled responsibly.